Wednesday, February 12, 2014

City Launches Smartphone App To Report Service Requests


The City of Seattle has launched a new smartphone app, "Find It, Fix It," to report various issues, such as graffiti and potholes.  
The information says: 

The app takes advantage of technology available on mobile devices, including geographic awareness, to give mobile users a convenient way to alert the City, while providing location information that helps City staff respond.
Submissions are entered into the City's Constituent Relationship Management (CRM) system, and departments responsible for providing that specific service will manage and track requests.

These service requests can be submitted:
· Abandoned Vehicles: report vehicles parked in a public right-of-way more than three days.
· Graffiti: report graffiti, including what it is on - parking meter, utility pole or building - so it gets automatically routed to the appropriate department for response.
· Pothole: report a pothole.
· Parking Enforcement: make an inquiry regarding a parking concern.
· Other Inquiry: this miscellaneous category is for making an inquiry or request, which will be processed by the City's Customer Service Bureau. Mobile users should choose this category to provide feedback.

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